At Corpdemocanvas, operated by TOTAL WEBSITES LIMITED, we provide premium corporate website demonstration templates and digital assets. Due to the digital nature of our products, our refund policy is governed by the following terms in compliance with New Zealand and European Union consumer protection laws.
- Digital Content and Immediate Performance
Our products are classified as “Digital Content” and are delivered via instant download or digital access.
Waiver of Right of Withdrawal (EU/EEA Customers):
In accordance with Article 16(m) of the EU Consumer Rights Directive 2011/83/EU, the right of withdrawal (the 14-day “cooling-off” period) expires once the performance of the digital service has begun.
Express Consent: By purchasing our products, you expressly consent to the immediate delivery of the digital content and acknowledge that once the download has commenced or the product has been accessed, you waive your 14-day right of withdrawal and are no longer eligible for a “no-reason” refund.
- Refund Eligibility
As our templates are non-tangible digital goods, refunds are evaluated on a case-by-case basis to ensure fairness. While we generally do not issue refunds once delivery is complete, we will honour requests under the following specific circumstances:
Non-delivery of the product: If you do not receive the download link or access credentials due to a technical issue on our part.
Major defects: Proven functional errors within the template code under standard environments that cannot be fixed by our technical team within a reasonable timeframe.
Product not-as-described: If the delivered product is significantly different from the demonstration or description provided on www.corpdemocanvas.com.
- New Zealand Consumer Guarantees
For our customers in New Zealand, our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a substantial failure and compensation for any other reasonably foreseeable loss or damage. - Risk Management and Security
We utilize advanced fraud detection tools to monitor all transactions. If we detect a high-risk transaction or a potential unauthorised payment, we reserve the right to suspend access to the digital assets immediately while we verify the transaction with our payment processors.
We encourage customers to contact our support team directly to resolve any issues before initiating a dispute with their bank, as this allows for a faster and more efficient resolution.
- How to Request a Refund
To initiate a refund request based on the eligible criteria mentioned in Section 2, please contact us within 14 days of your purchase:
Email: template@corpdemocanvas.com
Required Information: Please include your order number, the email address used for purchase, and a detailed explanation of the technical fault or discrepancy.
- Contact Information
Brand Name: Corpdemocanvas
Company Name: TOTAL WEBSITES LIMITED
Company Number: 8156449 / 9429048962988
Registered Address: Care of Steve Hurley, 3 Jessmae Place, Hillcrest, Auckland 0627, New Zealand
Phone: +64 94235002
Email: template@corpdemocanvas.com